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Service Receptionist

Rusnak Auto Group

This is a Full-time position in Thousand Oaks, CA posted February 22, 2021.

OverviewThe mission of this position is to contribute to the success of Rusnak Automotive Group (the Company) by managing Client interactions, both in-person and via telephone, in an efficient, professional, courteous, and timely manner, while upholding the highest levels of professional integrity and achieving individual proficiency goals established by management to support strategic plan objectives.ResponsibilitiesEnsures Effective and Efficient Client Greeting/Quality Control Procedures/Office Administration:* Promptly, professionally, effectively, efficiently, and in a friendly manner, communicates with Clients, in-person and via telephone on computerized switchboard, to promote excellent Client relations and ensure the highest levels of Client satisfaction; determines purpose of visit/call, promptly seeks clarification, if request or objective is unclear; forwards Client/call to appropriate personnel or department while also providing an “introduction” to secondary personnel/call handler so that Client does not have re-introduce themselves or the issue; retrieves messages from computerized switchboard voice mail and forwards to appropriate personnel; documents and delivers messages or transfers calls to voice mail, when appropriate personnel are not available; carefully monitors visitor access and issues passes when required; continually develops enhanced telephone call handling and language management skills.* Places reminder calls prior to scheduled appointments and also to remind Clients of pending periodic service(s) due; follows established workshop loading practices; prepares Repair Order (RO) pre-writes and database derived documentation to assist Advisors expedite drop off/write-up processes; calls no-shows to reschedule; records all non-appointment vehicles written.* Maintains consistent knowledge of Company structure, telephone system, the dealership and department operations; keeps current with staff changes; answers questions about the Company and provides callers with address, directions, and other pertinent information.* Effectively and efficiently maintains and updates appointment calendars.* Receives, sorts, and routes mail; maintains and routes publications.* Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes; creates/prints fax cover sheets, memos, correspondence, reports, other documents, when necessary.* Effectively and efficiently manages office supply inventory, performs other clerical duties as needed, such as, but not limited to, scanning, filing, driver license, data entry, photocopying, and collating.* Works closely with management to compile and maintain verified accounts payable records; reconciles statements and issues payments to vendors.* Follows established policies and procedures relevant to the assigned responsibilities.* Immediately communicates with management, when a Client concern or situation arises.Qualifications* Experience (desired): one (1) years’ related and progressively responsible experience preferred; Auto Retailer background would be a plus.* License (required): Current California Driver License with clean Department of Motor Vehicle driving record.Degree/DiplomaHigh School Diploma/GED : DesiredLicenses RequiredValid CA Driver License