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Call Center Specialist

American Carpet South

This is a Full-time position in Hudson, NH posted April 8, 2021.

We are currently seeking a Call Center Specialist to join the Say Yes team located at our Hudson, New Hampshire location.n n n Job Requirements: n Job Duties n Receiving and making a high number of scheduling calls; confirming job site conditions, labor to be performed, answering questions regarding the installation process, and selecting the best possible installation date for the customer based on their purchase and needs.

Completing Courtesy Calls and Courtesy Call Follow-ups with the customer to verify that the installation was completed and we have exceeded their expectations.

Reviewing plans and work orders to verify material and installation requirements, mitigating possible errors.

Responsible for installer/technician check ins when they arrive at the jobsite.

Coordinating customer communications with updates on installer status, changes in schedule, ETAs, etc.

Interacting with The Home Depot via their ordering platforms to maintain accuracy in communications, material orders, installations, etc.

Previous experience in residential renovation or working knowledge of flooring materials is a plus but not required.

Hourly range of $12.75
– $15, dependent on experience About Us n ACS, a flooring installation company headquartered in Passaic, N.J., started as a family business in 1992 and has grown to three offices and 28 warehouses located from Maine to Virginia with 140 team members.

Our accomplishments and growth are a tribute to our four core values: Say Yes, Do What We Say, Own What We Do, and We Care.n We recently received the 2019 Service Provider of the Year award by The Home Depot.

It is our ability to work as a team, focus on customer satisfaction and live our core values that makes our organization a leader in our industry.n What We Offer n Medical Insurance Dental Insurance Vision Insurance Life Insurance, Accidental Death and Dismemberment, Long Term Disability Voluntary Short-Term Disability 401K with Employer Match Flexible Spending Healthcare & Dependent Care Accounts Health Savings Account Commuter Accounts Employee Assistance Programs Paid Company Holidays Flexible Vacation and Sick time off policies Ongoing training nnby Jobblenn