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Customer Service

Mela Group

This is a Full-time position in Santa Ana, CA posted June 8, 2021.

Mela Group & Andes-Pacific is an outsourced marketing agency looking for a full-time Entry Level Customer Service Representative to join our Long Beach and Orange County office on a permanent basis.You will work with our Marketing Associates and various product specialists, as well as mid-office and operations teams, to deliver a seamless and integrated experience to consumers across our client portfolio.This role offers you the opportunity to work in a national firm that offers excellent career progression.Essential Skills:+ Clear written and verbal communication skills+ 1+ years of prior experience is preferred+ Strong relationship management skills+ Ability to adapt to a rapidly changing business and technology environment, and to utilize all available tools and resources to service clients as efficiently as possible+ Business acumen in the marketing and client relations field is preferred+ Must understand and comply with applicable regulations and standard operational procedures+ Must ensure that all transactions are executed properly and meet compliance guidelinesCore Responsibilities:+ Provide high-quality service to each of our clients+ Maintain client confidentiality at all times+ Manage daily client transactions and inquiries accurately, within established deadlines, operating within our Standard Operational Procedures+ Research, follow-up and resolve client inquiries and problems through effective interaction with clients, customers, and product specialists+ Communicates clearly with staff in a timely and professional manner+ Identify cross-sell opportunities and escalate to our sales team and product partners in order to close or provide advice to the client+ Verify and maintain data qualityPersons with Experience in the following areas should apply: Customer Behavior, Customer Insights, Customer Engagement, Customer Relationship Management, Customer Service Sales, Customer Rep, Customer ServiceIf your background experience and skill set meet the requirements for our Customer Service Representative, apply today!