Customer Service Representative

To perform this job successfully, the individual must be able to do the following:

• Effective and efficient handling of customer transactions.
• Accurately record and maintain customer contact information and details.
• Build and maintain company customer relationships.
• Answer inbound service calls and make outboundservice calls.
• Consistent following up on promises and commitments in a timely manner with customers.
• Track stock levels to ensure customer orders are handled effectively.
• Assist customers in determining order requirements or services.
• Appropriately identify and escalate customer issues.
• Quote prices and credit terms, and prepare sales orders for customers.
• Complete sales transactions and processing of payments.
• Schedule trucking and delivery of material to customer, based on delivery schedule.
• Create shipping order and packing list.
• Troubleshoot customer issues during delivery process.
• Partners with Sales Representative to keep account transactions and literature up to date.
• Practice Customer focus, collaboration, and communication with team
• Retains up to date knowledge of company products
• Performs additional duties as required and or requested.

Additionally the candidate must meet the following education and experience requirements:

• Excellent oral and written English language communication skills
• Provide high level of customer service
• Good organizational skills
• Proven ability to handle multiple tasks at once.
• Demonstrated experience with the use of PCs, along with the ability to navigate in a multi-window based environment.
• Intermediate skills in MS Outlook, Word and Excel
• Must be bilingual (English/Spanish)

EDUCATION and/or EXPERIENCE:

• High School Education Required
• Minimum 2 years’ customer service experience
• Some college work completed preferred

SDL2017