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Customer Service Representative

Mindlance

This is a Full-time position in Mason, OH posted May 3, 2021.

Customer Service Representative

Job Description

Advance your career with Mindlance! We have been connecting talented IT professionals with world-class companies since 1999. Mindlance is here to help you to find the perfect fit with just the right company. Currently, we are seeking a Customer Service Representative for an exciting career growth opportunity.

Make your next big career move with the kind of position that will allow you to be genuinely passionate about the work you do! Our recruiters will work closely with you to help you get the edge over the competition. Let Mindlance advocate for you – apply today!

“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”

Customer Service Representative – Call Center – Non-IT – Customer service rep

Job Responsibilities

The Customer Service Representative provides high quality multi-channel (telephonic, chat, email, social media, US mail) support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect and increase Client Retail revenues and enhance the overall customer experience. Additionally, the Customer Service Representative initiates the escalation process for unresolved customer problems.

MAJOR DUTIES AND RESPONSIBILITIES

· Assists customers telephonically and non-telephonically with service and support issues.

· Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention.

· Acts as a positive role models by demonstrating continuous performance improvement, solid business skills and support of department and company objectives.

· Ensures productivity, revenue generation, and quality levels are met in order to meet and exceed customer and Client Retail expectations.

· Uses courteous and professional language.

· Works effectively in a team environment.

· Creates a win-win resolution to problems.

Customer Service Representative – Call Center – Non-IT – Customer service rep

Job Requirements:

Job Requirements

·        High School or equivalent

·        Ability to produce quality and professional written correspondence with customers

·        Ability to demonstrate and perform basic math

·        Customer service orientation

·        Intermediate PC knowledge, working knowledge of Windows operating systems, proficient with Microsoft Office, fluent with Internet and mainstream web browsers

·        Commitment to providing resolution to customer issues on the first contact

·        Strong English comprehension and a good command of grammar

 

PREFERRED QUALIFICATIONS

·        Associate degree or higher

·        Previous experience in a telephonic or personal customer contact position

·        Client Retail store/field experience

 

Additional Job Details:

·        Reduced Hours of operation are between the hours of 8:30 AM 6:30 PM (M-F) (reduced hours subject to change based on business needs) Reduced Weekends Hours 9:00 am 5:30 pm (rotating Saturdays). Normal Hours: 8:00 am 9:00 pm (M-F); Weekends 9:00 am 7:00 pm).

·        Candidate would need to be available to work during any of these hours but would only be assigned to a regular 8 hr. shift.

 

 

Customer Service Representative – Call Center – Non-IT – Customer service rep