Customer Service Supervisor

Job DescriptionGlobal Electronic Services is looking to add to our rapidly growing organization. A strong Supervisor candidate for our Customer Service Team would possess at least 5 years of customer service experience (inbound/outbound call center preferred), good speaking ability, a desire to help customers resolve concerns and above all a positive attitude.Skills Required:Ability to use discretion and problem analysis.Ability to work effectively with others.Ability to work as part of a dynamic team and be flexible.Ability and willingness to make key contributions to the growth of the business.Ability to respond to common inquiries or complaints from internal and external customers.Ability to deescalate difficult situationsAbility to multi task and prioritize job duties based on urgencySelf-motivated and a professional attitude.Excellent communication and listening skills.Excellent team building, customer service, and interpersonal skills.Interact with customers in a friendly and knowledgeable manner.Handle complex account inquires and provide customers with rapid resolutions.Must possess good decision making skills, be very organized and detail oriented.Type at least 40 WPMProficient in Outlook, Word, and ExcelRegular, dependable attendance and punctuality is required.Benefits Include:Monday-FridayHealth InsuranceDental InsuranceVision InsurancePaid Time OffCompany Match 401KPaid HolidaysGlobal Electronic Services repairs and services all types of Industrial Electronics, Servo Motors, AC & DC Motors, Hydraulics and Pneumatics for over 60,000 of the largest and most advanced manufacturers and distributors across the world. We use the latest technology to fully load test and function test all of our repairs. In addition, we also offer new, surplus and refurbished equipment, we even stock thousands of obsolete units. We are the largest repair facility in North America and we are a leader in our industry.