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Home Instead: Client Services Coordinator

Home Instead

This is a Full-time position in Dallas, TX posted November 19, 2020.

Job Description:Home Instead Senior Care’s mission is to enable seniors to live happy, healthy, and independent lives in their own homes, retirement apartments, or long-term care communities.

Our 21-year old, one-owner Home Instead Senior Care-Central Dallas office provides a variety of non-medical services that allow seniors to remain wherever they call home to meet the challenges of aging with dignity, care and compassion.

Position: Our Home Instead Senior Care-Central Dallas office is currently recruiting for a full-time Client Service Coordinator.

Our ideal candidate would be a seasoned, passionate, energetic, customer service oriented individual with marketing experience to work with our clients and coordinate their non-medical, in-home care services.

We are seeking a multi-talented, professional, organized, service minded multitasker who will initiate and form lasting relationships with prospective clients, their families and also within the senior care (and senior care adjacent) communities so that they understand our services and how we help the aging community with superior and unparalleled care.

Qualified candidates must be problem solvers with experience in the Senior care field.

Ideal Candidate:
· Mature, self-confident, professional and service minded.

· Handle service inquiries for home care and conduct care consultations
· Conduct Quality Assurance visits to comply with state licensure
· Assist Director of Business Operations with researching and identifying sources for referrals
· Coordinate care with other agencies and follow up with all RPN contacts with appropriate correspondence
· Conduct advertising and marketing in the community.

· Share On-call duties with office staff members.

Education/Experience Requirements:
· High school graduate or equivalent Expertise in Microsoft Office 365, Safesforce, and ClearCare software preferable
· One year of related business experience or an equivalent combination of education and work experience may be considered
· Experience working in the senior care industry is essential
· Must possess a valid driver’s license and have a car in good working order available when at work
· Training at our Central Dallas office will be required Our Home Instead Office hours are 8:30am to 4:30 pm Monday through Friday; Starting wage ranges between $16/hour and $18/hour depending on level of experience Each Home Instead franchise is independently owned and operated.

Each Home Instead franchise is independently owned and operated.