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Product Owner, Call Center Agile Scrum Team – Telecommute

UnitedHealth Group

This is a Full-time position in Eau Claire, WI posted June 8, 2021.

We’ll put you in the driver’s seat on vital projects that have strategic importance to our mission of helping people lead healthier lives. Yes, we share a mission that inspires. We need your organizational talents and ability to develop and implement effective, strategic business solutions through analysis of data and business processes. It’s the opportunity to do your life’s best work.(sm)

The Product Owner leads our agile scrum team developing key capabilities on the Call Center Desktop for UHC Government Operations at UnitedHealth Group. The Product Owner owns, maintains and prioritizes the backlog for the development scrum team. They share the product vision and works closely with the Product Manager to ensure the team delivers value to the business.

This leader will work with key business and IT partners to develop strategic plans for the technologies impacting Member and Provider services call centers. This individual is a self-starter; with the ability to identify and pursue opportunities without being provided explicit direction. Strong presentation skills, analytic skills and a passion for improving consumer experiences using technology are essential.

You’ll enjoy the flexibility to telecommute* from anywhere within United States as you take on some tough challenges.

Primary Responsibilities:

Planning:

  • Accountable for the product backlog and prioritization of user stories with team members
  • Create business user stories

Execution:

  • Practical understanding of Scrum principles and practices
  • Partners with Scrum master’s in supporting Scrum Framework
  • Shares and decomposes Features into user stories (non-technical)
  • Develop a deep understanding of the customer and product needs
  • Recognized voice of the business to the team
  • Works closely with Product Manager to represent capabilities and features 
  • Business requirements are represented in the product backlog
  • Ensures traceability between requirements to Features to user stories
  • Review of test cases against user stories acceptance criteria
  • Periodically re-prioritize the Product Backlog based on customer feedback, market changes and business priority as communicated by the Product Manager
  • Formally accepts the user stories once all acceptance criteria are met and demo-ed
  • Actively participates in Product Backlog grooming sessions, retrospectives, defect management and project team’s release planning sessions
  • Access-able for the team to answer questions, and during Sprint planning sessions, and Daily Scrum
  • Owns the continual acceptance criteria for business value story user stories, which is Demoed by the team

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • 3+ years of years of experience of project management, business analysis and/or product management (or combination of the three)
  • Experience working with cross functional teams
  • Experience systematically analyzing problems, drawing relevant conclusions, and devising appropriate courses of action
  • Intermediate level of proficiency with MS Excel and PowerPoint
  • Influence management experience driving teams and management to decisions (willing to push-back for information and answers)
  • Experience working with cross functional teams in a large matrixed organization
  • If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders

Preferred Qualifications:

  • BA/BS degree
  • Experience with Call Center / Contact Center
  • Experience effectively breaking down barriers to maintain progress on initiatives
  • Experience in working with Agile/Scrum work environment as a Product Owner: writing user stories, and following the development process through user story acceptance 
  • Diplomatic with strong negotiation and conflict resolution skills 
  • Healthcare insurance industry experience
  • Adept at adjusting to changing circumstances quickly and professionally 
  • Able to make quick decisions when clarification or modification is needed 
  • Excellent oral, written and interpersonal communication with both technical and business audiences 
  • Demonstrated strategic thinking by using appropriate information to diagnose problems, identify possible solutions and collaborate with impacted groups to drive decisions 
  • Self-directed and able to drive detailed solutions to completion with minimal oversight
  • Detail-oriented and obsessively organized

Careers with UnitedHealthcare. Let’s talk about opportunity. Start with a Fortune 10 organization that’s serving more than 85 million people already and building the industry’s singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans wherever they’re found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that’s second to none. This is no small opportunity. It’s where you can do your life’s best work.(sm)

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Colorado Residents Only: The salary range for Colorado residents is $64,800 to $116,000. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.      

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.   

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