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Technical Support

SAIC

This is a Full-time position in WASHINGTON, DC posted April 6, 2021.

Description SAIC is seeking a Technical Support resource to support a large federal government agency. Employee will perform on-site, at a secure government location on one of three shifts, including weekendholiday rotations and on-call support. Description of Duties Resolves technical problems and answers queries by telephone or self-service ticket in support of internal andor outside customer computer hardware, software, network, systemapplication access, and telecommunications systems. Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. May route calls to product line specialists, application, or system support specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems. Qualifications Required Education, Experience, Skills, Attributes AA Degree or higher in related discipline Or, High School and up to two (2) years of related experience in IT or customer service. Strong work commitment to report to duty on-time, as scheduled. Exceptional interpersonal and telephone communication skills. Ability to focus on customer support requests for sustained periods. Ability to follow standard operating procedures. Clearance Required Must be able to obtain an Interim Secret clearance to start work with eligibility to obtain a Secret clearance. Desired Experience, Skills, Attributes Previous experience in a call-center environment. Basic IT troubleshooting skills. CompTIA A+ or Security+ certifications. ITIL Foundation certification.