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Salesforce Business Analyst

Ciber Global LLC

This is a Full-time position in Orlando, FL posted May 1, 2021.

Make a difference Ciber Global wants you. Come build new things with us and advance your career. At Ciber Global you’ll collaborate with experts. You’ll join successful teams contributing to our clients’ success. You’ll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies. Job Description This Senior Business Analyst supports the Salesforce CRM configuration. The Senior BA is responsible for engaging with the business on behalf of the IT project team, and providing technical guidance and oversight. The Senior BA works to understand complex business needs and define technology and service requirements to maximize delivery of business value. The Senior BA translates business needs into requirements that Technology can use to design and develop solutions for large projects. The Senior BA ensures the required outcomes are built, tested and delivered. The Senior BA is also responsible for user story development, gap analysis, risk mitigation, stakeholder analysis, managing project backlog and user acceptance testing. Minimum 5 years business systems analyst experience or equivalent. Demonstrated strong analytical and problem solving skills strategic thinker. Must be familiar with Lightening and been through a conversion. Demonstrated strong partnering, negotiating and consensus building skills. Demonstrated strong written, verbal communication and interpersonal skills as well as facilitation experience. Demonstrated experience in business analysis on large projects or varying project types. Proven experience in eliciting requirements and acceptance criteria in agile projects. Demonstrated knowledge of Agile Methodologies including the writing of user stories, acceptance criteria, elicitation, documentation, and managing requirements over the software development life cycle. Experienced in SCRUMKANBANLEAN, and project planning at a sprint and iteration level. Strong understanding of all stages in a project lifecycle and delivery approaches, e.g. waterfall, agile, etc. Experience delivering projects working with teams using AgileSCRUMIterative delivery methodologies is a must. Experience with implementation and deployment activities that include coordination of activities from more than one team. Experience with Agile development practices including story development, estimating, sprint planning, and leading team scrums. Performs process modeling Discovers and documents the as-is process by applying various process modeling techniques. Identifies high-level solution options for the business and presents these to stakeholders for review. Designs and models the to-be process, performing gap analysis and identifying areas for improvement. Works with the Business Architect, ensuring business processes are aligned with the business and IT architecture. Reviews, and signs off on solution designs, ensuring business requirements are verified, validated and delivered. Provides business change management support Ensures the benefits, impact and release of all changes are tracked and managed and communicated to relevant stakeholders. Ensures end users and IT support teams are fully trained to use, support and maintain the applicationsolution. Shapes the business customer experience through business engagement and stakeholder management activities, including change and support activities. Provides project management support Provides subject matter expertise on the business unit and associated processes and systems to all relevant team members. Assists the Project Manager in identifying and managing risks, issues and dependencies. Assists the team in resolving any questions related to requirements or process. Delivers the required documentation during each stage of the project. Supports the third partyhardwaresoftware selection process by providing input into the RFI and RFP and assisting in the assessment of responses against requirements. Supports the review of contracts drawn up with any third party suppliers to ensure that they accurately reflect and meet the needs of the business. Supports the Project Manager in post-implementation reviews and incorporates lessons learned into future work. At Ciber Global our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short Long Term Disability Insurance, and a variety of other perks. Find a purpose Help clients embrace emerging technologies. Create inventive solutions and meet intriguing client challenges. Solve, fix, design and innovate. Be a part of something bigger by helping clients go digital, create engaging customer experiences and transform their business. Move ahead Our success as a company is built on practicing inclusion and embracing diversity. Ciber is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At Ciber, our differences are embraced and celebrated. Ciber Global is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce. Ciber is proud to be recognized as a National Minority Supplier. National MBE Certification has been issued to Ciber Global, LLC by the Michigan Minority Supplier Development Council. About Ciber Founded in 1974, Ciber partners with organizations to develop technology strategies and solutions that deliver tangible business value. Ciber Global is a consulting, outsourcing and business solutions integration provider and partner with offices across the United States and India. Ciber’s strength is enhanced by its parent company, HTC Global, a growing technology innovation and execution leader with 11,000 employees worldwide. HTC Global helps its clients reimagine technology to reach business goals.