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Service Desk Technician II

AIT Worldwide Logistics

This is a Contract position in West Dundee, IL posted June 8, 2021.

Wake up each day to be part of a movement. A movement tomake an impact. A movement to go for it. A movement to provide solutions. A movement to be empowered. A movement to do the right thing.our people deliver.┬«Empowerment, active listening and creative thinking are a few attributes AIT teammates exercise to deliver a world-class customer experience.Forbes names AIT Worldwide Logistics one of America’s Best Employers in 2021! Come join us at AIT and see why our employees rank us among the best places to work.Position Overview:The Service Desk Technician II role is to provide technical support and assistance to end-users of all levels, with a broad variety of software and hardware issues. This position requires great customer service and is responsible for handling escalated calls/tickets from tier 1 support. As part of AIT’s tier 2 support group, this position will play a key role in supporting critical technology and will provide the opportunity to participate in projects managed by the Infrastructure team. This role is 100% on-site in the office.What You Will Be Doing Day-to-Day:* Provide remote & onsite IT technical support for end users requests* Responds to Service Desk tier 1 escalated tickets for technical support in a timely and efficient fashion* Performs remote diagnostics on data circuits, network equipment, software and other related technologies* Assists with the maintenance and monitoring of computer systems operations* Maintains and supports the installation and maintenance of software products* Develops procedures and troubleshooting documentation for third party tier 1 support* Completes new user and termination requests in cooperation with HRWhat We Look for in Teammates:* A team player who works well with others – being respectful to our teammates is a Core Value!* A strong work ethic with an appreciation for ownership, independence, accountability and autonomy in your role* Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently. Having an interest in the latest & greatest technologies should be on your mind!* Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture!* Ability to take initiative, maintain confidentiality and meet deadlines* Ability to work independently and within a team environmentOther Skills We Hope to See:* Bachelor’s degree in Information Technology or other technology-related discipline* 2 years of IT experience* Experience with current network protocols, operating systems, software, and standards* comprehensive hands-on hardware troubleshooting experience* Knowledgeable in Microsoft O365 applications and Kaseya remote managementCritical Competencies:* Ability to articulate IT risk into easy to understand language that business leaders can understand as potential risks to the business* The ability to maintain confidentiality regarding information processed, stored, or accessed by the systems is required* The ability to manage multiple concurrent projects and to reason analytically is required* Effective verbal and written communication skills and proficiency in writing technical specifications are required* Excellent interpersonal, communication and analytical skills* Strong team player* Ability to work independently and within teamsWhat AIT Can Offer You:* Growing company with a record year in performance that continues to scale!* Opportunity to drive changes within IT with an ability to make an impact across the organization* Hands-on and passionate CEO who understands the importance of hiring great talent – passionately caring for co-workers is a Core Value!* Laid-back and open-door work environment* High Performance culture with a focus on a growth mindset where continuous improvement is embraced* Opportunity for advancement* Competitive compensation package* Full line-up of benefits* Tuition assistance* Volunteer program – it’s also a Core Value – we actively engage in our communities!About AIT Worldwide Logistics:Founded in 1979, Itasca, Illinois-based AIT Worldwide Logistics is a full service transportation management provider. With continental headquarters in Chicago, Amsterdam and Hong Kong, AIT’s offices form a vast network spanning the globe. By coupling a flexible business model with robust technology that presents end-to-end shipment visibility, AIT delivers precisely tailored supply chain efficiencies for almost every industry imaginable. Leveraging creative, competitively priced multimodal solutions, AIT removes the complexity from global logistics puzzles, helping companies thrive by regaining focus on the core goals of their business.AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5318 or email your resume to