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Customer Operations Assistant (COA)

Yumi Ice Cream

This is a Contract position in The Colony, TX posted February 17, 2021.

Job Summary: Reporting to the Branch Operations Manager, the COA will be responsible for handling an array of customer service duties. Some of these duties including interacting with customers over the phone and/or via email. The COA will have practical knowledge and skill of our go to market strategy and routing concepts. Have daily interaction with delivery driver for cash-out and routing optimization. Primary Responsibilities: Customer Maintenance in IntegraSys DSD and Road-Net Transportation Suite Use Road-Net for Dynamic Routing, to balance workloads and match our resources with our needs, and provide fair and predictable workdays for Delivery Merchandisers, while minimizing cost to the business Answering Customer Service and routing them to the correct department. Scheduling new customer deliveries. Assisting In daily cash-out of delivery drivers. Job Skill / Attributes: Adaptable – Adjust approach to match varied task requirements; Adjust behavior to others’ styles; Change priorities to meet changing demands; adjust quickly to new responsibilities and tasks Applied Learning – Actively participate in learning activities; quickly gain knowledge, understanding, or skill; Apply knowledge or skill Attention to Detail/Quality Orientation – Accuracy and high standard of work Collaboration/Teamwork – Effectively within and outside the formal line of authority Communication – Excellent written and oral. Express ideas effectively in individual and group situations. Organize the communication; Maintain audience attention; Adjust to the audience; Ensure understanding; Adhere to accepted conventions; Comprehend communication from others Execution – Bias towards action. Desire to learn and ‘Make a Difference’ Individual Initiative – taking prompt, self directed action to accomplish objectives Organizational Awareness – having sufficient knowledge of the organization to identify problems and opportunities Problem Solving – Strong fact-based, data driven analytic skills. Practical thinker with good judgment skills Time management (Planning & Organization) – Ability to manage multiple tasks and deadlines simultaneously. Prioritize activities and assignments; Determine tasks and resources; Schedule appropriate amounts of time for completing work; Leverage resources Vision – Forward thinker able to challenge and improve our system Work Environment: This job operates in a professional office environment. This role uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines, etc. Physical Requirements: While performing the duties of this job, the employee is regularly required to talk or hear; stand, walk, use hands to finger handle or feel; reach with hands and arms, sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must lift and or move up to 10 pounds occasionally. Vision ability is required. Minimum Requirements: High School Diploma / GED Equivalent A four-year degree from an accredited college, preferred 1 or more years’ experience in Routing/Supply Chain logistics (delivery/pick-up, service, repair, etc.) Intermediate proficiency with Microsoft Office products MS Windows, Word, Excel, Outlook Ability to work early morning/late night hours Willing to work over 40 hours when required Willing to work any day of the week, weekends and Holidays Must have basic computer skills including ability to use computer ordering equipment Must have basic math skills Ability to work safely Ability to read, write and communicate in English as it relates to the job and to safety regulations Adhere to Company Dress Code (No visible tattoos or body piercing) Tobacco / Smoke Free Workplace / Smoking and or other tobacco use are prohibited Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice PI129301233