This job board retrieves part of its jobs from: California Jobs | Daly City Jobs | Los Angeles Jobs

Job offers all over the United States!

To post a job, login or create an account |  Post a Job

  Find jobs 365  

Bringing you the best, highest paying job offers across the United States

previous arrow
next arrow

Global Services Technology Engineer (TE)

DivIHN Integration Inc

This is a Full-time position in Deerfield, IL posted June 8, 2021.

DivIHN (pronounced Divine) is a nationally-recognized Business Technology Solutions and Staffing services provider headquartered in Chicago.

Since our formation in 2002, we have been trusted by Fortune 500 organizations to help them locate and hire best-in-class talent through our Award-winning Professional Workforce Solutions program. 

Check out our careers page to see all of our job openings:

One of our BEST F500 customers has engaged us to help them hire a Global Services Technology Engineer (TE) to be available to work out of their office in Deerfield, Illinois; details can be found below.

2 months

Please apply or call one of us to learn more
This Contract Position is with one of our Direct Clients.

Please submit resumes to Remya-mremya(at)divihn(dot)com or call (630) 847 7118 with any questions.

Job Title: Global Services Technology Engineer (TE)

Location: Deerfield, Illinois ( Remote with occasional travel)

Duration:2 Months Description:

About Global Services Our organization strives to deliver an unsurpassed value driven experience that makes Client an essential service solutions provider for our customers.

Every day we are focused on providing quality service that enables our customers to focus on what matters; patient care.

Client is well positioned to be the best service provider for our customers due to the depth of our product knowledge, years of service expertise, commitment to product serviceability and continued focus on operational excellence.

The Digital Services team is a growing part of the Global Services organization who focus is on the operation and restoration of technology solutions which enable medical devices and clinical information systems to exchange data.

The team works to remediate major/critical incidents that may occur at a customer site, as well as contribute to the resolution of other priority incidents.

This team is accountable for the successful operation of a customer’s Client technology solution and will have responsibility in the identification of trends and analysis of metrics of performance of those installed solutions.

Position Overview The Technology Engineer (TE) will work with Service leadership, internal business partners, contact centers, other system engineers and 3rd party or internal developers to restore to operation a technology solution installed at an external customer’s location.

These resolutions can take the form of new software updates, validated workarounds or an approved solution article.

The TE is focused on providing resolutions to escalated technology incidents which are re-usable and sustainable and enable the restoration of acceptable operating conditions at a customer location.

The TE is considered an expert within a given technology area such as IT infrastructure components, Wi-Fi or Wired based networking or application software support.

Critical Responsibilities Conduct a regular review of escalated service requests to identify common causes or process improvements Participates in the resolution of escalated customer related service requests Engages customers verbally or through written email communication to gather further information and to determine severity of impact of escalated service requests Maintains a sense of urgency in the resolution of escalated service requests Engage 3rd party providers as needed to collaborate on the resolution of customer site issues Ensure that proper documentation has been completed as part of the resolution process for an escalated service request Provide recommendations on technologies or adoption of existing technologies to meet the objectives of a service Develop and rollout enhanced troubleshooting techniques or tools which help to meet and exceed written service level requirements or agreements Continuously looks for ways to improve the services through structured change management process (Continuous Improvement) Key Qualifications Previous employment or consultative engagement with a Managed Service Provider (MSP) is desired.

Experience with Service Management tools such as Service Now, Peregrine, HP Tools suite including Problem Management, Configuration Management, Project Portfolio Management Solid understanding of network security architecture and its impact on connected devices.

Solid experience with Windows and Linux server configuration, virtualization and deployment 5 years in the administration and operation of an IT network, such as firewalls, switches and routers or Wireless controllers, access points or a combination thereof 5 years as a Technology Engineer or similar role supporting IT services around network infrastructure or application operations technologies.

Familiarity with data flow diagrams and protocols such as UDP, TCP and MQTT Demonstrated ability to use diagnostic tools such as WireShark, TCPDump or similar ITIL Foundations Certified (v3/v4) preferred Excellent verbal and written communications skills Excellent organization and customer services skills 25% travel is possible to customer locations throughout the United States as needed.

About us:
DivIHN, the ‘IT Asset Performance Services’ organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond.

The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.

DivIHN is an equal opportunity employer.

DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.

Job Requirements:
MSP, Service Management tools, Windows and Linux, IT network