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**HOT JOB** Central Intake Coordinator

Holyoke Medical Center

This is a Contract position in Holyoke, MA posted October 11, 2020.

River Valley Counseling Center, Inc is looking to hire a Central Intake Coordinator which is primarily responsible for the oversight and maintenance of the central intake phone line and to represent the agency as the “front door” or initial contact for clients and referral sources. The Central Intake Coordinator serves as the initial contact for the agency and will ensure that all requests for service are responded to in a timely and efficient manner. In addiiton, the coordinator will work in collaboration with clinical staff. The coordinator will schedule in-take appointments directly into clinicians schedules and coordinate efforts to ensure difficult or complex calls get to the appropriate Site Director or Supervisor for handoff and/or support; be responsible for extensive follow-up throughout the intake process including re-contacting clients in order to maintain accurate records of those waiting for available appointments. QUALIFICATIONS: Education: A High School diploma or GED Licenses/Registrations: None Experience: 1-2 year experience as a receptionist, administrative assistant or other office work. A commitment to customer service and client contact is required. Experience in human services or working in a physician’s office preferred Bi-lingual in Spanish Preferred and English