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Return Merchandise Authorization Inspector


This is a Full-time position in Houston, TX posted May 2, 2021.

The Return Merchandise Authorization Inspector is chiefly responsible for receiving customer product returns, performing post return analysis and communicating findings with Customer Service Representatives and Accounting to achieve resolution

Essential Functions and Responsibilities

•         Check to ensure that appropriate steps were made to resolve customers’ problems

•         Enter data for customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken

•         Refer unresolved customer grievances to designated departments for further investigation

•         Complete service call orders or issue call tags via FedEx Ship Manager

•         File and check status of freight claims via UPS website and/or freight companies

•         Interact with all departments and outside representatives as needed

•         Obtain and examine all relevant information to assess validity of complaints and to determine possible causes

•         Other duties or responsibilities, as dictated by business needs


•         High School Diploma or GED is required

•         Minimum 3+ years’ experience in quality inspection or related field; returns processing experience preferred

•         MS Office knowledge

•         Warehouse Management System (WMS) experience preferred

•         Manufacturing/Distribution environment preferred

•         Meticulous attention to detail; commitment to producing quality product

•         Excellent oral and written communication skills

•         Ability to work in an environment with competing priorities and deadlines

Work Environment and Physical Demands

The RMA Inspector role operates in a warehouse setting.  This role frequently lifts up to 50 pounds and occasionally up to 75 pounds as a team lift, adjusts body positions, including bending, reaching, stooping, standing, walking, turning, pivoting, and standing for long periods of time.  The noise level is

moderate to high.  Visual acuity requirements include close and distance vision, peripheral, and depth perception

While performing the duties of this job, the employee is working in a non-climate controlled warehouse and will be exposed to temperature-related weather conditions.  This role will operate near mechanical equipment such as conveyer belts and powered industrial equipment such as forklifts and pallet riders

About Staffmark

Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.