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System Analyst

RANDYS Worldwide

This is a Full-time position in Everett, WA posted June 9, 2021.

The Systems Analyst will be the initial contact for IT related issues. The System Analyst will gather all necessary information about problems and conduct advanced troubleshooting routines to resolve issues. Unresolved issues will be documented along with troubleshooting routines completed and assigned to the proper IT specialist for review and resolution. Duties include answering, logging, and tracking IT issues, documenting tickets, and escalating issues appropriately diagnosis and repair of hardware and software problems for Desktops and Network Components, Diagnosis of and recommendation for hardware and software issues related to servers and backbone network equipment, and in addition will support wireless and desktop Telecommunications equipment. Job Purpose (including, but not limited to) Assist users experiencing problems with hardware, software, telecommunications and other computer related issues. Track and report issues, escalate as appropriate, and help implement proactive, long term solutions. Build out and install personal computers, software and peripheral equipment as needed. Build out and install Servers, software and peripheral equipment as needed. Maintain Server room switches, battery backup units, and environmental monitoring system. Configuration and deployment of wireless and desktop phone equipment. Configuration and maintenance of voice mailbox systems and telecomm related reporting. Maintain user accounts, adds, removes, updates. Maintain and monitor backups jobs, software hardware Develop and maintain vendor relationships with telecom service providers. Proper problem escalation and invoice validation. Process and implement equipment and access in support of personnel moves, adds, and changes. Assist in on-going system audits to evaluate the utility and efficiency of systems resources and communication components, and the effectiveness in meeting business goals and strategies. Maintain SharePoint via web interface. Assist users with setup of SharePoint libraries. Client network maintenance and monitoring. Telecom network maintenance and monitoring. Document client, network, software issues. Manage Helpdesk Ticketing System. On call Duties. Other duties and tasks as assigned. Job Requirements (including, but not limited to) Must demonstrate passion and enthusiasm for the computers and people motivate and empower others to achieve Company goals. Outstanding Customer Service and communication skills, with a team oriented philosophy. Ability to prioritize and handle multiple assignments at any given time while maintaining commitment to deadlines. Strong organizational and problem solving skills. Ability to understand issues and make systematic and rational judgments based on relevant information. Self motivated, and able to work effectively with minimal supervision. Should enjoy a fast-paced, deadline, and goal driven environment. Experience supporting a diverse range of users with a variety of technical skills. Capable of liftingcarrying 50 lbs and occasionally up to 75 lbs moderate physical activity. Education andor Experience Associates Degree in Computer Science preferred or related field and 3-5 years related training andor experience. Knowledge of network wiring and cabling standards, use of network switches and hubs. Knowledge of relational databases. A+, MCP or MCSE Certification preferred. Microsoft Business Solutions Dynamics GP experience preferred. Telephony experience a plus. This is a full-time position in Everett, WA (no telecommuting). We offer an excellent worklife balance and strong benefits. Compensation is competitive, depending on experience. All offers are contingent upon the successful completion of pre-employment background check. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.