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Active Trader Service Representative – Greater Washington, DC Area

Fidelity Investments

This is a Contract position in Silver Springs, VA posted June 7, 2021.

Job Description:As a member of Fidelity’s Active Trader Services team, you will be an integral part of a fast-paced, team-oriented environment that is focused on enhancing relationships with Fidelity’s most active and complex traders, and therefore have complex trading and service need.  In this role, you will support the trading and non-trading needs and inquiries by these clients including the areas of equity and option trading, margin, trading platform & tool navigation, and risk management.  You will help us to increase customer loyalty and drive business development opportunities.We have a new and exciting opportunity for a Remote Active Trader Service Representative in the Greater Washington, DC area which includes the surrounding areas in Virginia and Maryland! The position is remote and requires that you reside in the Greater Washington, DC area. We offer virtual interviewing and onboarding, as well as access to our virtual training and support. Full access to work from home capabilities to support our clients remotely.The TeamWhile every Fidelity location has distinctive regional characteristics, each one embodies the core values that have been instrumental in building our proud past.  Putting the customer first, respect, integrity, honesty, innovation and improvement as well as competitiveness are values shared across the organization.  These simple but powerful values set us apart from our competition.The Expertise You HaveSeries 7 & 63 required; Series 4 preferred2-3 years of previous financial services experienceThe Skills You BringProven customer service, client support and problem resolution skillsExpertise in equity and option trading, and marginAbility to master the Fidelity trading tools and teach clients how to use themStrong verbal and written communication skillsAbility to effectively influence othersRobust time management and organizational skillsThe Value You DeliverEngage with customers, via inbound calls, responding to their inquires which may include providing product and service level guidance, processing transactions to include options, equities, mutual funds and fixed income trades and other specialized monetary requestsDeliver efficient and responsive resolution for various client situations.  Uncover opportunities and identify products and services that will enhance the client’s financial success and partner with the Financial Consultant to further discuss with the clientCollaborate with internal business partners to research and resolve complex client requestsConduct pro-active outbound calls to communicate resolution to the client or secure additional information to close out the requestCertifications:Series 04 – FINRA, Series 07 – FINRA, Series 63 – FINRACompany OverviewAt Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. Find your Fidelity at fidelitycareers.com.Fidelity Investments is an equal opportunity employer.We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Leave of Absence/Accommodation Team by sending an email to accommodations @fmr.com, or by calling 800-835-5099, prompt 2, option 2. We welcome those with experience in jobs such as Merchandise Assistant , Retail Fashion Buyer, and Retail Assistant and others in the Retail to apply.