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Patient Service Representative – Plastic Surgery, Full-Time, Days

Northwestern Medicine

This is a Contract position in Lake Forest, IL posted September 12, 2020.

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, youll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?DescriptionHours are 8-4:30 with flexibility needed for clinic days.Communicates with patients and guests including greeting them upon arrival, confirming identity and providing necessary information related to their visit. Completes check-in/out functions as directed. Confirms and updates patient identification and demographic/insurance information. Completes patient registration as needed. Obtains patient consents/authorizations. Collects co-payments, past due balances and point of service payments. Posts payments, process billing information and perform “end of day” cash drawer closing. Keeps waiting area clean and comfortable. Informs patients of any delays or changes in appointment status. Schedules appointments as necessary. May perform other duties as assigned.QualificationsRequired:* High school diploma or GED equivalent.* Zero (0) to two (2) years’ experience in a customer service position.Preferred:* Bachelor’s degree.* Previous experience in a healthcare setting.* Working knowledge of medical terminology.* Bilingual.