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Incident Manager

Mindlance

This is a Full-time position in Atlanta, GA posted April 6, 2021.

Job Description Ensure delivery as per the agreed SLAs and KPIs
• Monitor and track tickets/change requests and manage SLAs.

• Communications and coordination with TMO
• Risk management/ Escalations follow up and closure of escalations
• Gate keeping activities, weekly /Monthly status reports,
• Conduct Daily Huddle meeting, Weekly/Monthly Status Meeting and Adhoc
– Meeting
• SME support for P1/P2 conference bridges, Gap anlaysis and propose improvements to ensure high system availability and performance.

• Preparation and enhancement of infrastructure and software builds for new and existing services and initiatives;
• Work towards continuous improvement and perform root cause analysis on an ongoing basis
• Develop and guide the team members in enhancing their technical capabilities and increasing productivity